Senior Customer Support Engineer

Job Description

IP 4th level support and test engineer

Within R&D our focus is on customer issues that are escalated through the 2nd and 3rd level support organization. As such we have the role of 4th level customer support engineers.

We have a lot of interaction between Antwerp, California, Ottawa, Bangalore & the UK as our test and development environment is shared. In light of a rapidly growing customer base spread all over the world, the R&D support team is looking for an additional 4th level support engineer in Sunnyvale, CA. You will have the possibility to grow towards a L2/L3 IP network expert and as such become a key player within the IP division.

How You Will Contribute And What You Will Learn

• Debug and resolve customer issues after they’ve been filtered by the 2nd and 3rd level support organizations.
• Interfaces to R&D, 3rd level support team, account teams, business units and custom...