Job Description
We are hiring a
Customer Support Executive
for a technology-driven
e-commerce and logistics operations platform
that enables online sellers to manage sourcing, order fulfillment, billing, virtual warehousing, and store operations through a centralized dashboard.
This is an execution-focused role that requires hands-on experience with
support workflows, operational dashboards, and multi-module platforms
. You will work directly with sellers, merchants, and internal teams to resolve issues, guide users through platform features, and ensure operational continuity across orders, products, billing, and logistics.
The ideal candidate is structured, detail-oriented, and comfortable supporting users across
complex operational systems
, not just answering basic queries.
Key Responsibilities
- Handle customer inquiries via
support tickets, email, and live support channels - Assist users with
billing, logistics fees, and acc...
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