Senior Customer Support Executive

We are hiring a Customer Support Executive for a technology-driven e-commerce and logistics operations platform that enables online sellers to manage sourcing, order fulfillment, billing, virtual warehousing, and store operations through a centralized dashboard.
This is an execution-focused role that requires hands-on experience with support workflows, operational dashboards, and multi-module platforms. You will work directly with sellers, merchants, and internal teams to resolve issues, guide users through platform features, and ensure operational continuity across orders, products, billing, and logistics.
The ideal candidate is structured, detail-oriented, and comfortable supporting users across complex operational systems, not just answering basic queries.
Key Responsibilities
Handle customer inquiries via support tickets, email, and live support channels
Assist users with billing, logistics fees, and account-related queries
Support order workflows, including:
B...