Senior Customer Support Executive

About Us:
Home Done is a leading UK-based online retailer specializing in home and garden products. We are looking for Customer Service and Support professionals to join our back-office team in Karachi. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you
Primary Responsibilities:
Process customer orders and promptly respond to emails.
Handle customer inquiries and calls effectively.
Handle customer disputes, charge-backs, and claims.
Provide after-sales support to ensure customer satisfaction.
Address ad-hoc tasks as needed.
Required Skills and Qualifications:
4+ years of experience in customer service and support roles with international companies.
UK-market experience will be a plus.
Experience in order processing and order management.
Exceptional command of the English language, both written and spoken (mandatory).
Previous experience in call ha...