Senior Customer Support Specialist (Airline Crew Management Solutions)

NAVBLUE is a leading services company, wholly owned by Airbus, dedicated to Flight Operations solutions and services for airlines and aircraft operators, on the ground and onboard. NAVBLUE combines aircraft manufacturer expertise, flight operations know-how and agile development to enhance operational efficiency, optimize resources and increase productivity, for a safe and sustainable aviation.

As a Senior Customer Support Specialist, you will provide technical Level 2 support for the NAVBLUE N-Ops & Crew (N-OC) product with scope to extend this to additional products in line with business needs.

Your core purpose is to leverage your expertise in crew management to own and resolve complex, technical queries through the NAVBLUE support system (telephone, chat, forums & tickets). You own the ticket from creation to resolution, working across the business with Product Management, Production, Technical Support, and Software Development to ensure complete satisfact...