Senior Customer Technical Support- Property

Title: Senior Customer Support Agent
Location: Fully Remote- Western Cape, South Africa
Working Hours: Monday to Friday, UK business hours (8am–5pm / 9am–6pm UK time)
Salary: R45,000-R50,000 per month

About Blocks Online

Blocks Online is a UK-based IT company providing a suite of web-based software (SaaS) to Property Management companies and Managing Agents. We are growing rapidly and looking for passionate, pragmatic people who thrive on challenges, achieving results and enjoying the work they do.

Role Overview

The Senior Customer Support Agent will provide technical support to customers, assist internal stakeholders, and contribute to process and workflow improvements. This role is fully remote, supporting UK business hours.

Must-Have

• 3–5 years' experience in 3rd line customer-facing technical support roles
• Strong financial accounting experience, preferably in property accounting
• Experience supporting SaaS p...