Senior CX Analyst | ITIL‑Driven Service Desk Leader

A global digital transformation services provider is seeking a Senior Customer Experience Analyst in Putrajaya, Malaysia. The role involves leading transitions for customers, ensuring minimal disruptions, and enhancing service desk efficiency. The ideal candidate will have a Bachelor’s degree, significant service desk experience, and strong ITIL knowledge. This position offers a hybrid working model, fostering professional growth and knowledge sharing within a supportive team environment.
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