Senior Data Analyst, Customer Success

Senior Data Analyst, Customer Success

Join the SurveyMonkey team and play a pivotal role in shaping customer experience and success. We combine powerful capabilities with intuitive design to serve every use case, from customer experience to employee engagement and market research.

Responsibilities

• Lead forecast reporting for pipeline meetings and provide strategic analysis to CS leadership to inform operational planning.
• Design and maintain scalable reporting tools and dashboards to track operational efficiency and key business metrics.
• Analyze complex data to diagnose issues, telling a compelling story that drives strategic action and executive decision‑making.
• Leverage Salesforce, Gainsight, and Gong to generate performance analytics against CS metrics.
• Collaborate with Finance, Sales Ops, and Systems to deploy and optimize Customer Success business processes.

Qualifications