Senior Data Center Infrastructure Engineer

Serve as a Subject Matter Expert (SME) for large-scale infrastructure operations, sharing expertise, documenting best practices, and conducting root-cause analyses for high-impact or recurring incidents.

Lead incident management, response coordination, troubleshooting, and proactive customer communication during system outages and production incidents.

Facilitate regular sync-up meetings with stakeholders to communicate updates, clarify issues, and gather customer feedback.

Analyze and report operational metrics to drive informed decision-making and continuous process improvements.

Develop and enhance operational tools and automated solutions to increase efficiency and reduce operational overhead.

Document comprehensive operational procedures, configurations, and environment setups.

Identify and eliminate operational toil by automating repetitive tasks and optimizing processes.

Train junior engineers in different subjects of expertise.