Senior Desktop Support Officer (5142)

Harrison McMillan is seeking a Senior Desk Top Support Officer to work with a Federal Government Department in their ICT Operations Support Team.

Role

In this role you will be part of the ICT Support Team working onsite supporting the ICT Program and Infrastructure Projects team that sits within the Department. You will be responsible for delivering high level customer service and technical specialist support on a variety of technology and services to all staff across NMI and the department.

Success

• Strong problem-solving skills with the ability to address complex or escalated issues across a wide range of end-user hardware and software

• Experience providing Level 2 ICT Support, including triage and resolution of incidents, provisioning ICT equipment, and providing technical support for video conferencing systems

• Excellent communication and interpersonal skill...