Senior Desktop Support Technician

**Job Summary**:We are seeking a highly skilled and experienced Senior Desktop Support Technician to join our IT team on a project-based, full-time employment contract for three years.In this role, you will handle complex technical issues, mentor junior technicians, and play a key role in developing and implementing IT policies and procedures.This position involves collaborating on larger projects, managing system upgrades, and ensuring exceptional service quality and customer satisfaction.
**Key Responsibilities**:- Handle advanced technical issues and manage escalations from junior technicians.
- Lead, mentor, and provide training to junior team members, fostering their professional growth.
- Manage and support complex configurations, installations, and troubleshooting.
- Develop and enforce IT policies and procedures to enhance system performance and security.
- Collaborate with cross-functional IT teams on large-scale projects and system upgrades.
- Ensur...