Senior Digital Learning Engagement Specialist

Job Description

Zendesk’s Digital CX team is transforming customer education by delivering seamless, contextual learning experiences across prospects, customers, and partners. As education becomes a strategic differentiator in the evolving CX and learner experience landscape, the Senior Learning Engagement Specialist will lead multi-channel content distribution and learner engagement strategies that connect education directly to key moments across Zendesk’s platform and prospect, customer, and partner journeys.

In this highly visible, cross-functional role, the Senior Digital Learning Engagement Specialist is responsible for aligning the distribution of education experiences and content with customer and partner lifecycles, ensuring learning is surfaced at the right time throughout the Zendesk ecosystem. By identifying innovative opportunities throughout the user journeys and collaborating ac...