Senior Director, Client Support Journeys at CIBC

Lead client servicing innovations at CIBC as a Senior Director in Toronto. Drive digital-first support and enhance self-serve solutions for exceptional customer journeys.
In this pivotal role, you will champion the vision and roadmap for the Client Servicing Journeys Squad, emphasizing continuous improvement. Your leadership will focus on digital-first support across multiple channels, managing complex backlogs and translating business needs into actionable goals. Collaborate with cross-functional teams to deliver impactful, client-centric solutions efficiently.
Key Responsibilities:
• Set strategic vision for client servicing experiences
• Develop a product roadmap emphasizing self-serve options
• Manage and prioritize squad backlogs effectively
• Lead release planning across service channels
• Navigate risks and ensure compliance with frameworks
Requirements:
• Advanced communication and leadership experience
• Strong analytical and problem-solving skill...