Senior Director, Customer Success & Growth

A thriving legal tech company is searching for a Head of Customer Success to shape customer engagement and retention strategies. This senior role focuses on building robust frameworks for success measurement and customer health, crucial for driving long-term growth. Key responsibilities include defining metrics, designing operating models, and ensuring a collaborative experience across departments. Ideal candidates will have extensive B2B SaaS experience, particularly with enterprise clients, and a data-driven approach to customer success initiatives.
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