Senior Director, Customer Success

Hi, my name is John S, , and I am looking to hire a Senior Director, Customer Success. Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real‐time behavioral data. We're looking for a Senior Director to lead our Customer Success organization. Reporting to the Chief Revenue Officer, you'll be responsible for driving adoption, delivering value, and ensuring customer retention — through a combination of scaled digital programs, high‐touch enterprise engagement, and AI‐powered systems that help our team work smarter. This is not a purely operational role. You'll be expected to build and run the CS function from the inside out — designing systems, coaching managers, and owning executive relationships with our most strategic custom...