Senior Director Customer Success

This role is based at our Toronto HQ, right in the heart of downtown. We move fast, think big, and work hard—but we also have a lot of fun doing it. The energy in our office reflects our culture: ambitious, collaborative, and full of momentum. Whether we’re solving complex challenges, celebrating wins, or sharing a laugh, we show up because we want to—not because we have to.

How You’ll Contribute

The Senior Director of Customer Success will lead and scale a newly centralized, customer operations team responsible for delivering reliable, exceptional experiences across the three different customer types in the business, ultimately driving retention. This will require building processes that take the best of what’s working and deliver at scale. The role is both strategic and hands‑on, with a strong focus on people leadership, revenue expansion (upsell/cross‑sell), and operational excellence across membership, delegate, and sponsorship functions.

You will pl...