Senior Director, Global Customer Advocacy

Job Responsibilities :

The Senior Director, Global Customer Advocacy is responsible to lead a global team to deliver Razer's best-in-class customer and technical support services to our global gaming community. Reporting to VP, Global Customer Experience, you will be part of Razer's global leadership team and responsible for WW Call and Repair Center operational excellence and excellent customer experience. This role is located in Singapore but oversees functional leads located in US, Europe and Asia-Pacific. Besides operational excellence, critical metrics include net promoter scores, positive customer feedback and fulfilment of service level agreements.

Develop and deploy Razer's customer service strategy to build strong customer engagement and excellent customer experience and services.

Own post purchase experience and customer support process to deliver quick resolutions to customer-impacting issues.

Build, develop and lead a gl...