Senior Director, Guest Insights

What will be your daily

The Senior Director, Guest Insights, will be responsible for fostering a culture of guest-obsession and driving revenue through key insights into Guest preferences, feedback, demographics, and how they make decisions. Working in close collaboration with Local Revenue, Global Demand Generation, Brand and Revenue Operations teams, you will analyze key aspects of guest behavior to influence stronger decision making throughout the revenue team. Additionally, these guest-insights will influence how operators think about their business and adjust to an ever-changing guest mix through strategic capital and experience design investments. This role will be grounded in strong data-oriented process to eliminate bias, though strategic storytelling will still be a key aspect of success. 

Reporting to the Chief Revenue Officer, the Senior Director, Guest Insights will be a key member of the Revenue leadership team, supporting and contrib...