Senior Director, Service Cloud Success - LATAM

A leading software company located in Mexico City seeks a Senior Director of Cloud Success to lead a diverse team responsible for delivering exceptional customer support for Service Cloud products. The ideal candidate should have over 15 years in customer-facing roles, including substantial management experience, and a strong understanding of the Cloud/SaaS environment. This leadership role focuses on developing technical competencies, ensuring customer satisfaction, and driving adoption of Cloud capabilities to enhance the overall customer experience.
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