Senior Director, Student Experience

The Senior Director, Student Experience is responsible for designing, governing, and continuously improving the end-to-end student experience across the University & College, ensuring that all academic and non-academic touchpoints are coherent, student-centred, and aligned to institutional strategy.
The role exists to move student experience from fragmented service delivery to a deliberate, designed system, leveraging data, digital enablement, and service standards to improve student satisfaction, engagement, retention, and outcomes.
Key Accountabilities
1. End-to-End Student Experience Strategy
Own the enterprise student experience framework, spanning the full student lifecycle (pre-enrolment to alumni transition).
Translate institutional strategy into clear student experience principles, standards, and priorities.
Identify critical experience gaps, pain points, and moments that matter, and drive targeted interventions.
Ensure consistency of student experience acr...