Senior DTS Technician

Overview

iMasFinance, a financial services Cooperative, is looking for a Senior DTS Technician. This position reports to the IT Service Desk Manager and is responsible for second-line user support, vendor and third-party incident management, preventative maintenance, and IT project rollouts.

Responsibilities

• Second-Line User Support
  • Troubleshoot and resolve IT incidents within SLA.
  • Escalate issues to third-level support when necessary.
  • Provide management feedback and reporting.
• Vendor and Third-Party Incident Management
  • Manage incidents assigned to external vendors.
  • Escalate critical incidents and ensure timely resolution.
• Site Visits and Maintenance
  • Conduct hardware repairs and troubleshooting.
  • Perform routine maintenance to ensure IT infrastructure reliability.
• Preventative Maintenance
  • Ensure IT equipment is operational in ...