Senior Employee Service Manager

Overview

IGT is seeking a Senior Manager, Employee Services to lead the delivery and continuous improvement of People & Culture (P&C) shared services operations across the Americas region. This role is responsible for driving service delivery performance, leading a distributed team, and ensuring consistent execution of global processes and standards, while identifying opportunities to improve efficiency, scalability, and employee experience across the U.S. and Latin America.

Responsibilities & Qualifications

• 8–10+ years of HR experience, including shared services or HR operations leadership
• Experience managing teams across the U.S. and/or Latin America
• Experience leading service delivery in a high-volume, process-driven environment
• Hands‑on experience with HR systems (SuccessFactors preferred) and case management tools (ServiceNow preferred)
• Experience managing service delivery metrics (SLAs, KPIs, case quality)