Senior Engagement Manager

Job Title

Senior Engagement Manager – Zendesk – Mexico City (CDMX) or Mexico State (Estado de Mexico)

Key Responsibilities

• Lead client engagement excellence, serving as primary point of contact for major clients and nurturing long‑term relationships with stakeholders at all levels, including C‑suite executives.
• Oversee delivery of complex projects from inception to completion, ensuring they meet or exceed client expectations, budget constraints, and quality standards.
• Actively contribute to refinement and evolution of project delivery methodologies to enhance efficiency and effectiveness across client engagements.
• Mentor and support development of junior engagement managers and other team members, fostering a culture of continuous improvement and professional growth.
• Identify potential risks and bottlenecks in project execution, devising and implementing robust solutions to address challenges proactively.
• ...