Senior Engineer, Contact Centre Platforms

Job Description

Create your best future and join Westpac a Senior Cloud Engineer, Contact Centre Platforms. 

What’s the role?

The Senior Engineer, Contact Centre Platforms role is responsible for providing expert services and knowledge in relation to designing, engineering, and implementing critical contact centre platforms and application services within a cloud-native environment. 

This role will be focused on utilising critical skills in DevOps, AWS Cloud and Code development to support a large-scale re-platforming program moving from an on-premises platform to a cloud native, contact centre as a service. You will be augmented with a team of Contact Centre specialists to help augment and uplift your skillset.

The main responsibilities of the role are:

• Solution Planning, Design and Architecture Assurance: Validate technical detailed designs and ensur...