Senior Engineer

Key Responsibilities

Field Support & Training

• Provide on-site technical support for SMS/RMS products within Singapore and the Southeast Asia (SEA) region, ensuring timely and effective service for both academic and industrial customers. 
• Perform equipment installations, user training, and commissioning to ensure customers can operate the equipment effectively and independently. 
• Collaborate with Sales and PASS team to address customer-specific needs during installations and training

Technical Troubleshooting & Maintenance

• Diagnose and resolve technical issues promptly to minimize customer downtime and maintain equipment reliability. 
• Conduct regular maintenance, calibration, and repair services to ensure optimal performance and extend the lifespan of SMS products. 
• Utilize advanced diagnostic tools and techniques to identify root causes of recurring issues and implement long-term...