Senior Engineer

• Provide on-site technical support for SMS/RMS products within Singapore and the Southeast Asia (SEA) region, ensuring timely and effective service for both academic and industrial customers.
• Perform equipment installations, user training, and commissioning to ensure customers can operate the equipment effectively and independently.
• Collaborate with Sales and PASS team to address customer-specific needs during installations and training

Technical Troubleshooting & Maintenance

• Diagnose and resolve technical issues promptly to minimize customer downtime and maintain equipment reliability.
• Conduct regular maintenance, calibration, and repair services to ensure optimal performance and extend the lifespan of SMS products.
• Utilize advanced diagnostic tools and techniques to identify root causes of recurring issues and implement long-term solutions.

Mobile X and CRM Administrative Task