Senior Escalation Engineer: APIs, Debugging & RCA

DevSavant Inc. is seeking an Escalation Support Engineer based in Bogotá, Colombia. This role involves taking ownership of escalated cases from Level 1, focusing on APIs and backend systems.

The ideal candidate will have 3-5 years of experience in technical support for SaaS platforms and strong skills in JavaScript and incident response. The position offers opportunities to work closely with Engineering and have a significant impact on customer experience.