Senior Escalations Architect – Cloud & Apps

BENTLEY SYSTEMS, INC. is seeking a Principal Technical Support Engineer in Mexico, responsible for leading high-severity customer escalations. The ideal candidate will have over 10 years of experience in technical support, strong expertise in Azure cloud architecture, and exceptional communication skills. This role involves providing technical authority in escalations, partnering with Escalation Managers, and an opportunity to mentor younger engineers, ensuring a smooth resolution for complex technical issues.
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