Senior Escalations Lead — Cloud & Azure Support

BENTLEY SYSTEMS, INC. is seeking a Senior Technical Lead in Mexico City, specialized in managing high-severity customer escalations. You will provide technical leadership, ensuring accurate communication with customers and stakeholders while stabilizing challenging situations.

The ideal candidate has over 10 years of experience in technical support, with strong knowledge in Azure cloud architecture and networking fundamentals. Join us to help drive systemic improvements in technical support.