Senior Escalations Specialist — Drive Resolutions (Hybrid CDMX)

Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.
Come make an impact every day at Zebra.
What We're Looking For:
Owns resolution of cases or incidents not resolved within the normal service level agreements or normal technical support path. Brings cases to res...