Senior Executive - Customer Support

Senior Executive - Customer Support

• Support business customers with their day-to-day operation queries, technical queries, in timely manner.


• Assist warehouse colleagues with operation, technical queries to ensure uninterrupted operations.


• Investigate and resolve client queries quickly and patiently.


• Work with carriers for distribution related issues, for prompt resolution to the customers.


• Understand customer specific offerings & workflow, and monitor the entire cycle and workflow to ensure uninterrupted service (Inbound to Last mile delivery)


• Proactively share any incidences/potential risk with the management team


• Monitor the inventory levels, keep updating the relevant stakeholders.


• Assist the warehouse in Stock take activities and audits.


• Collaborate with customer supply chain team, warehouse team...