Senior Executive

*Job Description *

Guest Services & Operations
⦁    Provide professional front desk services including check-in, check-out, registration, and room assignment.
⦁    Handle guest inquiries, feedback, and complaints efficiently to maintain satisfaction and service standards.
⦁    Manage cashiering duties including billing, posting, and payment reconciliation.
⦁    Serve as the shift leader, ensuring smooth operations during assigned shifts.
⦁    Support concierge duties, including transport, luggage assistance, and guest requests.
⦁    Monitor lobby presentation and ensure readiness for service at all times.
⦁    Assist with mobile, kiosk, and digital guest touchpoints, including StarRez system operations, delivery robot and guest chat management.

Team Supervision & Development
⦁    Supervise and guide Front Office Executives and Associates during daily operations.
⦁    Conduct on-the-job coaching and ensure compliance with SOPs and ser...