Senior Executive - (Senior) Assistant Manager, Service Operations

Overview

To support the establishment of Outpatient Informatics within Service Operations and strengthen the use of systems and data in managing outpatient services. The role leads the adoption and effective utilisation of platforms such as EPIC, QMS, and NBS, and drives consolidation of reports into standardised dashboards. The aim is to enable data-driven clinic operations, improve patient flow and resource utilisation, and support consistent, informed decision making across outpatient clinics.

Job Responsibilities.

You will be responsible for the following:

1. Support implementation, adoption, and compliance of systems used across SOCs.
2. Conduct regular clinic observations, workflow walk throughs, and system utilisation audits
3. Identify gaps in processes, system usage, and operational practices
4. Analyse operational data, queue metrics, and system reports to identify trends and improvement opp...