Senior Executive

Join Our Team at the NTU Chinese Medicine Clinic

Established in 2009, the NTU Chinese Medicine Clinic serves as a TCM Board approved teaching clinic for the programmes in Biomedical Sciences and Chinese Medicine at the School of Biological Sciences, College of Science. We offer a range of services including acupuncture, cupping, tuina treatment massage for adults, and paediatric tuina, along with herbal medication.

We are seeking a dynamic and service-oriented Senior Executive / Assistant Manager, Business Operations Management to support the clinic's operational excellence and patient service delivery.

Job Description

• Perform front desk duties that include providing excellent and friendly frontline customer service to patients, attending to calls on queries, patient appointments, complaints etc, and processing invoice and handling payment collection.

• Manage complaints and this includes identifying the cause of com...