Senior Executive/Executive, Customer Service Operations.

PCCW

Full Time hong kong hk, hk, hong kong hk, hk Supervisors of Office and Administrative Support Workers

Posted:

June 06, 2026

Location:

hong kong hk, hk, hong kong hk, hk, Hong Kong

Job Description

 Senior Executive/Executive, Customer Service Operations 
Responsibilities
Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.
Utilize CRM and other relevant customer service software to track inquiries, manage client interactions, and enhance service delivery. Demonstrate capability in thinking with a fintech mindset to assist and influence the team in leveraging technology to solve problems and improve operational processes. 
Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.
Collaborate with internal departments to resolve complex customer inquiries, including cases requiring additional information or investigation, leveraging technology for efficient communication.
Support cross-departmental efforts in handling and resolving c...
                

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Job Overview

Job Type: Full Time

Location: hong kong hk, hk, Hong Kong

Posted: June 06, 2026

Deadline: July 16, 2026