Job Description
The Experience Design team is responsible for improving the overall end to end experience for the Customer. The team role is to identify and improve proposition, processes and service experience for the Customer, Distribution and Operation using Human centric and insights driven approach across digital and non-digital touch points. This position reports to Experience Strategy & Service Design, Lead.
As Experience Design, you will represent the voice of customers and agents, use research & insights to help the Manulife local market investigate, identify, and visualise opportunities and areas of focus across different channels and touchpoints within the customer, agent and banca journeys. You will collaborate and co-create with the local markets to plan and find solutions that can help them to enhance customer, agent and banca experiences and achieve better business outcomes (commercial value, customer impact, operation efficiency).
Position Responsibilities:
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