Senior Experience Strategist (Service Design & AI Transformation)

Senior Experience Strategist (Service Design & AI Transformation)High-impact strategic mandate in the insurance industry driving AI-powered transformation across retail investments and institutional channels. Hybrid Toronto role focused on service design, workflow innovation, AI opportunity identification, and executive storytelling within a fast-moving, enterprise environment.
What is in it for you:•Salaried: $63-70 per hour.
• Incorporated Business Rate: $77-84 per hour.
• 6-month contract with the potential for permanent employment.
• Full-time position: hours per week.
• Weekday schedule from 9 am to 5 pm.
• In-office presence required from Tuesday to Thursday.
• Remote work available on Mondays and Fridays.
Responsibilities:
• Lead discovery initiatives to identify AI-powered opportunities across wholesaler, marketing, institutional, and distribution workflows.
• Assess and document current-state workflows across retai...