Senior FGPP Technical SME – Production & Escalation Management

Astra North Infoteck Inc.

Full-time Toronto, Ontario Operations Specialties Managers

Posted:

March 03, 2026

Location:

Toronto, Ontario, Canada

Job Description

                    Job Description
Overview: This role of the SME is the client's technical focal point for the client's FGPP (Finastra Global Payment Plus) in production. Troubleshoot and solve issues in production. 

Skills Required:
• SME – GPP Payments (Global Payment Plus)
• Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.
• Deep FGPP business and functional knowledge.
• Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design.
• Customer-facing experience: leading technical calls.
• Experience with FGPP (not only Classic GPP) from the last 3 years.

Customer Interaction:
• Join customer calls as needed to assist L2s.
• Lead the conversation: Explain issues, provide status updates, ...
                

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Job Overview

Job Type: Full-time

Location: Toronto, Canada

Posted: March 03, 2026

Deadline: April 12, 2026