Senior Field Representative, MDS

**Senior Field Representative, MDS Service Delivery / Service Delivery Specialist**

The Service Delivery Specialist will assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers, copiers, and fax machines) at customer locations or remotely with a focus to maximizing uptime, utilization, and optimization and user satisfaction while minimizing costs. After insuring achievement of Service Level Agreements, the SDS is responsible for working with the customer to improve business processes through optimization and use of other Ricoh services. The SDS must possess an understanding of the client's requirements and domain, be IT centric, enabling communication with the Customer IT Department resources and develop, implement and manage ongoing fleet operations.

**Responsibilities:**

+ Part of a team responsible for delivering Ricoh Managed Document Services in accordance to client contract, SLA and ...