Job Description
KEY RESPONSIBILITIES:
- Be responsible for Troubleshooting, installation, calibration, maintenance, Preventative Maintenance, field
modifications and repair on designated equipment.
- Order and manage repair parts cycle times and Preventative Maintenance schedule.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service
records in a timely manner.
- Maintain communications with customers to ensure resolution and proper follow-up.
- Maintain tools and standard test equipment and ensuring they are properly calibrated.
- Ensure to meet Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory
requirements.
- Utilize the escalation process to resolve customer service delivery issues.
- Work as a member of the local team to provide efficient service delivery to all accounts within assigned area.
- Adhere to appli...
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