Senior Field Service Engineer

Position Summary

In this role, you will act as a focal point for customer technical support, including service contracts, projects, and technical solutions. You will advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

 In This Role, Your Responsibilities Will Be:

In this role, you will primarily be supporting services and project team as we work with customers to plan and execute their service requests and projects execution. Performing on site opportunity assessments (Site Survey) and reviewing of all DCS and SIS Software HW & SW configuration requirements and designing and implementing the solutions both in an Offline or Online environment.

 Part of this role is to attend as Site Resident Engineer rotation, Preventive Maintenance task and attend to any Site Emergency Calls and meet the required response time