Senior Field Service

ROLE PURPOSE

The Senior Field Service & Repair Engineer is a shared resource for both field operation and Repair Centre activities. Field support includes providing technical support in resolving customer issues, troubleshooting, repairs, installations, preventive maintenance and user training. Repair Centre handles mainly corporate customers that focus mainly on modular repairs.

MAIN RESPONSIBILITIES

Field Support
• Have a thorough working knowledge of our products and systems.
• Maintain a strong understanding of service contract entitlements and out‑of‑scope items across all coverage levels.
• Demonstrates strong knowledge of best practices and methods to prevent Electrostatic Discharge (ESD) damage when handling components.
• Executes equipment pre-staging, installation and commissioning tasks with proficiency.
• Performs remedial repair work at customer sites in a timely and competent manner.
• Conduct preventive maintenance as scheduled.<...