Senior Field Service Technician

Description
Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Responsibilities

Provides the full range of Field Service Technician support to an assigned base of large / complex customers.

Takes complete ownership of the service call while on-site.

Performs advanced-level maintenance on all products.

Manages subcontractor installation and maintenance activity, including on complex installations.

Provides technical feedback on equipment, systems and proces...