Senior Financial Hardship Case Manager

At ING, we’re passionate about supporting customers through life’s ups and downs. Our Financial Health team plays a vital role in guiding customers experiencing financial difficulty, helping them navigate hardship with clarity, empathy, and confidence. As part of Lending Operations, you’ll be joining a team committed to delivering positive outcomes and maintaining strong regulatory standards.

We’re on the hunt for an experienced Senior Financial Hardship Case Manager to join our Financial Health team. In this role, you’ll support the Operations Manager in overseeing day‑to‑day team operations, while continuing to manage a portfolio of complex hardship customers across a range of retail products—including home loans, personal loans, credit cards, and term deposits. You’ll play a critical role in driving quality outcomes, managing escalations, and providing guidance to Case Managers, ensuring both customer and regulatory expectations are consistently met.

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