Senior Five9 Specialist at McKesson

Elevate your career as a Senior Five9 Specialist with McKesson, where you'll lead enterprise Contact Center solutions focusing on the Five9 CCaaS platform in a hybrid work environment.
In this role, you will guide the design and optimization of multi-channel engagement solutions using Five9. Key responsibilities include maintaining call flows, IVR configurations, and integrating third-party platforms like AI self-service and CRM systems. Your leadership will also ensure data compliance and operational performance through analytics and DevOps practices.
Key Responsibilities:
• Design and optimize Contact Center solutions on Five9 CCaaS
• Maintain IVR configurations and agent scripting for large operations
• Lead integration with AI, CRM, and healthcare systems
• Collaborate with cross-functional teams for seamless operations
• Develop reporting frameworks and dashboards for analytics
Requirements:
• 7+ years of relevant experience
• Strong expertise in Five...