Senior Front Office Manager

Salary: Competitive (based on experience)
Working Days: 5–6 days per week (shift-based)
Working Hours: As per hotel operational requirements
Industry: Hospitality / Hotel
Employment Type: Full-time

Job Overview

We are seeking an experienced Front Office Manager to oversee and ensure the smooth operation of the hotel's Front Office Department. The successful candidate will maintain high service standards, manage reservations, staff, and guest services, and ensure a seamless guest experience.

Primary Responsibilities

• Manage day-to-day Front Office operations while upholding hotel standards and departmental objectives.
• Ensure profitability through upselling and maximizing guest compliments via social media channels.
• Oversee reservation control, forecasting, daily group movements, room blocking, VIP room assignments, cleanliness, and setup of complimentary items.
• Coordinate with Sales, Housek...