Senior Google Workspace Administrator

Incident Management (INCs)

Sample Ticket Patterns

• Important Google files deleted
• Google file ownership transfer
• Access issues to Google Drive
• Sheet/Doc ownership changes

Responsibilities

• Investigate and resolve Google Workspace-related incidents
• Recover deleted Google Drive and Shared Drive content
• Perform ownership transfers for:
• Google Docs
• Sheets
• Shared Drives
• Restore access to restricted files and folders
• Diagnose permission and sharing conflicts
• Support data recovery using Google Vault
• Provide incident resolution documentation
• Escalate unresolved platform issues when required

Service Request Management (RITMs)

Sample Ticket Patterns

• Google Workspace account creation
• Account provisioning
• License true-up
• Full ...