Senior Grievance Redressal Officer

About Us Kshema General Insurance Limited (Kshema) was established in 2018 and is India's only Digital Agri Insurance Company catering to farmers/cultivators in the Agriculture Sectors. Kshema enables cultivators with resilience from financial distress due to extreme climate events and perils through localised insurance products. Kshema is leveraging Technology to provide cutting edge insurance solutions to farmers. Kshema has a pan-India presence with more than 500+ employees on roles along with 500+ employees as contractors. Brief Description: The Senior Grievance Redressal Officer will lead and manage the grievance redressal function across the organization, ensuring timely, fair, and regulatory-compliant resolution of customer complaints. The role is pivotal in maintaining customer trust and ensuring adherence to IRDAI guidelines. Key Responsibilities: Grievance Management Oversee the end-to-end grievance redressal process across all branches and digital platforms. Ensure all compl...