Senior Guest Experience Officer

Overview

Reinventing Short-Term Renting: At SmartStay, we’re changing the game in Dubai’s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.

About the Role

Senior Guest Relations Officer – Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.

Key Responsibilities

• Support guests throughout their stay, including smooth and welcoming check‑ins to the units.
• Ensure all pre‑arrival and post‑departure processes are completed accurately and on time, including welcome calls, payment collection and verification, Sakani registration, ID verification, rental agreement signature and DTCM gue...