Senior / Guest Service Assistant

Job Expectations
Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
Collaborate closely with Concierge and Reception on guests 'arrival and departure.
Establish contacts with house guests/ long-staying guests and offer assistance when needed.
Conduct courtesy calls to guests.
Staywell-versed and updated on all tourist-related information.
Maintain and manage stock of promotional materials for daily operations.
Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
Minimum Secondary school education or equivalent hospitality or customer service experience preferred.
Friendly and service-oriented, with good communication and interpersonal skills.
Team player who can work closely with Front Office and other hotel departments.
Neat and professional appearance with a positive work attitude.
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